Shipping Policy

At JamMarkets.com, we are proud to offer global shipping, ensuring that our products reach you wherever you are in the world. We are committed to ensuring your orders arrive promptly and efficiently. Our goal is to provide reliable and timely delivery of your orders while maintaining full transparency. Please review our shipping guidelines, below for a clear understanding of our services..

Shipping Guidelines:

Global Shipping
We proudly ship worldwide to serve our customers, both in Jamaica and across the globe. Once your order is processed, you will receive a Tracking Number and an estimated delivery date based on your location and shipping option.
Processing Times
Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has shipped, including a Tracking Number to monitor its progress.
Shipping Costs
JamMarkets.com offers free shipping on most items, but not all merchandise qualifies for free shipping. This exception applies to the items location and/or manufacturer and items that are unusually large, heavy, or require special handling, which incurs higher shipping costs. We strive to absorb as much of these costs as possible to provide value to our customers, but in some cases, these costs are necessary to ensure safe and reliable delivery. When there are Shipping Costs, the Shipping Costs are calculated at checkout based on the destination, weight, and size of your order.

Please note that JamMarkets.com does not generate additional revenue from shipping charges. We strive to offer the most competitive shipping rates possible, and all costs are transparently passed on to the carrier.

International Shipping
For international orders, please be aware that customs, duties, and import taxes may apply. These additional costs or fees have nothing to do with Jammarkets.com. These fees are the responsibility of the customer and vary depending on the destination country. We recommend checking with your local customs office for more information.
Handling Fees
Jammarkets.com do NOT charge any handling fees associated with shipping.
Order Tracking:
Jammarkets.com ensure that our customers can track their orders via a tracking number is provided to you in your shipping confirmation email.
Delivery Times
Delivery times will vary depending on your location and chosen shipping method. Estimated delivery times will be displayed during checkout. Please note that international shipments may experience delays due to customs processing.

Easy Returns

We want you to be fully satisfied with your purchase. If you’re not completely happy with your order, take advantage of our 15-day “Easy Returns” policy, with no hassle and a simple step-by-step process to initiate a return. Please review our Easy Returns Policy for more details.

Refund Policy

If you are not completely satisfied with your purchase, JamMarkets.com offers a 15-day “Easy Returns” policy. To return an item, follow the steps outlined in our Easy Returns Policy. Once we receive and inspect the returned item, we will process a refund to your original payment method. Please ensure that items are returned in their original condition and packaging. For More Information on Jammarkets.com Refund Policy Click Here.

Handling Lost or Damaged Items

At JamMarkets.com, we strive to ensure that your order arrives in perfect condition and in a timely fashion. However, if you experience any issues with lost or damaged items, we are here to help. Please follow the steps below to report and resolve such issues:

Reporting Lost or Damaged Items:

Contact Customer Service
Reach out to our customer service team within 7 days of receiving your order if the item is damaged or if you believe your order is lost. You can contact us via email at info@jammarkets.com.
Provide Order Details
Include your order number, a description of the issue, and any relevant photos of the damaged item in your message. This helps us quickly assess and resolve the situation.
Submit a Claim
For damaged items, please attach photos of the damage to your email. For lost items, provide your tracking number and a brief description of the issue. Our team will review your claim and determine the appropriate solution.
Resolution
Once we receive your claim, we will investigate the issue and provide a resolution. This may include issuing a replacement, providing a refund, or working with the shipping carrier to resolve the problem.
Follow-Up
Our customer service team will follow up with you to ensure that your issue is resolved to your satisfaction. If additional information or actions are required, we will guide you through the process.

We are committed to ensuring your complete satisfaction and appreciate your understanding and cooperation in reporting lost or damaged items.

Contact Us

If you have any questions or concerns regarding your shipment, our Customer Care Team is always available to assist. We are committed to ensuring your experience with JamMarkets.com is seamless and enjoyable.